Frequently Asked Questions
Quick answers about ordering, delivery, returns, and payments at Urban Kicks.
How do I place an order?
Browse the shop, add your preferred items to cart, and complete checkout using the available payment options.
If you need sizing or availability help before ordering, our support team can guide you before you pay.
How long does delivery take?
Most Nairobi orders are processed quickly and delivery timelines depend on your location and chosen fulfillment method.
You can track your order from the order pages once it has been created in the system.
Which payment methods do you accept?
We support M-Pesa and card-friendly checkout flows shown during checkout.
Payment availability may vary depending on your order type and fulfillment method.
Can I return or exchange an item?
Yes, eligible items may be returned or exchanged according to our refund policy if they are unused and meet the stated conditions.